Full-timeCustomer service· Posted 29 Sept

Product Support Manager

StripeFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

Stripe is hiring a leader for its Product Support team, working with the Global markets group that aims to make support feel local and trusted in priority markets. You will manage a high-performing team and guide them through feedback, mentoring and advocacy, while also running large operational projects that improve the user support experience. This role suits an experienced people manager with a strong operational background who enjoys developing teams and making data-driven decisions.

What you'll do

Guide the organisation to design and deliver excellent user support
Keep team members happy, effective and growing in their careers and new work experiences
Set clear goals and directions, and give regular feedback on team members' performance
Maintain metrics and analysis of team performance, and provide regular reporting through written analysis and performance reports

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Good to know

Based in Singapore
Preferred qualifications include Mandarin or Japanese language proficiency, experience supporting the Japan and Greater China market, prior experience with SQL, Tableau and APIs, comfort with technical troubleshooting, familiarity with FinTech, passion for learning new technical product functions, and experience using root-cause analyses for data-driven decisions

Requirements

3+ years of direct people management experience
Experience leading operational teams such as product support teams, preferably in high-growth technology companies
Excellent written and verbal communication skills
Strong operational background and a track record of making data-driven decisions
Skill and credibility doing the core work of a user-facing team with a high bar for quality and a willingness to lead by example
Ability to execute and deliver complex operational projects involving multiple stakeholders

Product Support Manager

About the role

What you'll do

Good to know

Requirements

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