Full-timeOperations & management· Posted 8 Oct

Regional Commercial Process Manager

GrabApply on company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Experienced

About the role

You will lead the strategic transformation, governance and optimisation of the end-to-end lead-to-cash process across regional commercial markets and products. Based in the Sales Operations team, the role partners with Commercial and Product to design sales processes across Southeast Asia and suits someone who can combine commercial strategy, AI-driven sales enablement and enterprise technology. You will also manage a team of Commercial Process Analysts.

What you'll do

Manage, coach and develop the Commercial Process Analyst team
Allocate team resources, set delivery milestones and ensure quality output on regional process optimisation initiatives
Align the team with broader regional business goals and technology transformation roadmaps

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Own the regional lead-to-cash process architecture, including governance frameworks and standardised SOPs

Turn commercial strategies into scalable, CRM-integrated workflows and automated processes

Evaluate regional process variance and enforce governance while accommodating local market nuances

Lead the vision and deployment of AI-powered sales tools, CRM platforms and predictive analytics

Partner with Product, Tech and BI teams to prioritise technology backlogs, process automation and system enhancements

Act as the primary regional stakeholder and central point of contact for enterprise-wide sales transformation programmes

Facilitate executive alignment workshops with regional heads of Sales, Marketing, Finance and Product

Remove systemic friction points in the sales lifecycle to improve sales velocity, win rates and revenue realisation

Synthesise complex performance data and process metrics into actionable insights for executive leadership

Good to know

FlexWork arrangements such as differentiated hours are available

Requirements

At least 6 years of experience in Commercial Operations or Sales Process Engineering
Experience leading CRM and AI-driven digital transformations
Experience leading direct reports or project teams
Expertise in designing Lead-to-Cash processes
Experience implementing CRM systems such as Salesforce or HubSpot
Experience using AI-enabled sales enablement tools

Benefits

Term Life Insurance
Comprehensive Medical Insurance
GrabFlex flexible benefits package
Parental leave
Birthday leave
Love-all-Serve-all (LASA) volunteering leave

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Regional Commercial Process Manager

About the role

What you'll do

Good to know

Requirements

Benefits

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