Full-timeCustomer service· Posted 24 Sept

Satair - Customer Resolution Specialist - Airbus Channel, APAC

AirbusFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

You will act as the main point of contact for customers across the Asia-Pacific region on matters relating to material orders, working within the material, logistics and suppliers organisation. The role sits with Satair's Customer Resolution Services team and suits someone with a service background who enjoys solving problems in a fast-moving setting.

What you'll do

Serve as the focal point for ASPAC customers on material order actions
Handle aircraft spare parts requests and provide responsive customer support
Manage the customer-specific open order book proactively
Prepare quotations and process customer orders, following up on quotations, claims and orders within KPIs

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Maintain customer records

Support on-time material delivery to meet customer expectations

Take part in cross and up-selling efforts for growth accounts

Train and assist customers on e-commerce platforms such as SATAIR Market and Airbus Spares Portal

Help implement digital solutions and troubleshoot issues from customer and system user perspectives

Cover for other Customer Resolution Specialists during absences

Join external key customer meetings and open order book meetings as agreed with the manager

Contribute to functional and cross-functional projects and activities

Assist other account teams and regions when workload demands

Good to know

Permanent contract
Flexible working arrangements are supported where possible

Requirements

Diploma holder with at least 2 years of customer service experience in a similar-sized organisation
Comfortable using word processing, spreadsheets and databases
Experience with SAP and Freshdesk is an advantage
Basic shipping or aviation knowledge is an advantage
Able to take initiative to ensure customer satisfaction
Able to understand customers and propose creative solutions

Benefits

Flexible working arrangements where possible

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Satair - Customer Resolution Specialist - Airbus Channel, APAC

About the role

What you'll do

Good to know

Requirements

Benefits

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