Full-timeHR & recruitment· Posted 22 Sept

Senior Associate / Assistant Manager

Changi Airport GroupFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Changi

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Start: Not stated
Work mode: On-site
Experience: Experienced

About the role

This role sits within the Quality Service Management team at Changi Airport Group, supporting the ONE Changi community of airport partners and staff. You will work across community engagement, partnerships, recognition programmes, communications and learning initiatives. It suits someone who enjoys bringing people together and is keen on culture and community building.

What you'll do

Develop and implement strategies, frameworks and initiatives to build and sustain an engaged airport community, including community leaders.
Review, enhance and administer recognition, appreciation and awards programmes so they stay relevant, inclusive and impactful.
Analyse engagement trends, participation data and stakeholder feedback to spot improvement opportunities.

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Organise and run awards, appreciation and engagement events, campaigns and community initiatives.

Develop stories and communications that celebrate achievements, reinforce desirable behaviours and strengthen the community.

Support learning and development by planning and executing customised programmes for service excellence, community leadership and future-ready capabilities.

Work with operational line units and airport stakeholders to communicate and embed airport-wide initiatives, projects and organisational priorities.

Keep up with emerging trends and best practices in engagement, recognition and employee experience to support continuous improvement.

Requirements

Degree in any discipline
Experience in quality service management, communications, community engagement, stakeholder management, partnerships or culture building is advantageous
Strong stakeholder management, project management and communication skills
Analytical and proactive, able to turn insights into action
Excellent English writing, presentation and verbal communication skills
Energetic and positive, with a genuine passion for building communities and partnerships

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Changi Airport Group

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Senior Associate / Assistant Manager

About the role

What you'll do

Requirements

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