Full-timeTech & engineering· Posted 10 Sept

Senior Specialist, End-user Computing

GrabFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

SingaporeGrab One North office, Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

This role sits within Grabber Technology Solutions, the internal tech team supporting Grab employees across the region. You will deliver reliable, personalised IT support and help drive technology projects that keep daily operations running smoothly. It suits an experienced IT operations professional who enjoys leading a small team, handling escalations and working closely with vendors.

What you'll do

Guide a team of IT specialists in day-to-day operations and resolve escalated technical issues
Take ownership of Major Incident Management responses
Oversee ticket management systems and monitor SLA compliance
Work with managed services and external vendors

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Manage the full IT asset lifecycle and keep the CMDB accurate

Help propose bills of materials for devices and services

Maintain documentation and improve IT operational processes

Facilitate and implement technology projects to boost innovation

Partner with other GTS teams on an operational view of products and services

Support the implementation and upkeep of EUC security policies

Good to know

Based onsite at the Grab One North office
Reports to the Senior Manager, EUC Region 2
May need to support non-standard hours for maintenance windows or major incidents
FlexWork arrangements such as differentiated hours are available

Requirements

At least 4 years of experience in IT operations support or a related field
ITIL or other relevant IT service management certification
Proficient in ITSM, including ticket reporting and SLA monitoring
Proficient in IT hardware asset management and CMDB maintenance
Proficient in mixed macOS and Windows environments
Experience managing or guiding a technical support team and resolving complex issues

Benefits

Term life insurance and comprehensive medical insurance
GrabFlex flexible benefits package
Parental leave and birthday leave
Love-all-Serve-all volunteering leave
Confidential Grabber Assistance Programme
FlexWork arrangements such as differentiated hours

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Senior Specialist, End-user Computing

About the role

What you'll do

Good to know

Requirements

Benefits

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