Full-timeOperations & management· Posted 5 Jul
Supplies Customer Assurance Engineer
HPFrom company site
Salary
Not stated by the company
When
Full-time hours
Where
Singapore
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- Start
- Not stated
- Work mode
- On-site
- Experience
- Some experience
About the role
This role acts as the customer advocate for assigned ink supplies products across their lifecycle, working with Home Print and customer support teams to balance customer experience with business profitability. You will lead cross-functional teams and projects, manage schedules, budgets and resource plans, and report progress to executive management. It suits someone with strong program management and analytical skills who can drive product and customer experience improvements.
What you'll do
- Serve as the customer champion for assigned Home and Office products.
- Own and deliver Supplies Customer Assurance PDP items for assigned products, covering customer-centered product needs, support strategy, content and messaging, product set-up and returns.
- Partner with R&D, Manufacturing, Printer teams and support partners to drive product and customer experience improvements.
