Full-timeOperations & management· Posted 1 Oct

Workplace Experience Lead

JLLFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

You will be the on-site lead for workplace experience on a key client account, making sure the service reflects both JLL's standards and the client's culture and needs. The role sits with a team of Workplace Ambassadors who handle daily hospitality, support and engagement across the client's workspace, and it suits someone with client-facing experience who enjoys leading a frontline team and designing hands-on experiences.

What you'll do

Act as the main point of contact for workplace experience matters and build relationships with client stakeholders such as HR, Technology and Security
Align service delivery with the client's changing business goals
Recruit, train, coach and manage a team of Workplace Ambassadors
Set clear expectations, run performance reviews and build an inclusive, service-oriented team culture

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Oversee daily ambassador-led services including events, office readiness and employee assistance

Co-create and run workplace programmes such as office tours, wellness activations, recognition moments, engagement events and education

Monitor site operations for cleanliness, safety, functionality and brand consistency

Coordinate with vendors and internal JLL teams such as engineering, delivery and property services to fix issues quickly

Gather feedback through surveys, ambassador reports and client check-ins, analyse trends and suggest improvements

Ensure activities meet contractual SLAs, health and safety rules and data privacy standards, and deliver regular performance reports

Manage labour scheduling, supplies and minor programme budgets within agreed limits

Good to know

On-site role in Singapore

Requirements

Diploma in Business, Hospitality, Communications, Human Resources or a related field, or equivalent practical experience
4+ years in client-facing roles in workplace experience, corporate hospitality, facilities services or customer success
Experience leading frontline teams of 5 or more people, with coaching, engagement and performance accountability
Strong interpersonal and communication skills and ability to work with diverse stakeholder groups
Familiarity with workplace technologies such as desk booking apps, visitor management systems and service request platforms
Organised, proactive and adaptable, able to handle multiple priorities in a fast-paced setting

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Workplace Experience Lead

About the role

What you'll do

Good to know

Requirements

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