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Not stated
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On-site
Experience
Some experience
About the role
You will lead the daily workplace experience at a commercial office, acting as the first point of contact for employees, visitors and partners. The role combines hospitality with operational discipline, working closely with the Workplace Manager, building community team, serviced office partner and cross-functional groups such as IT and Corporate Security. It suits someone proactive, composed and service-minded who can make real-time decisions within agreed limits and knows when to escalate safety, budget or policy issues.
What you'll do
Represent the workplace courteously and efficiently in all guest, customer and employee interactions
Foster community and create a positive work atmosphere for the team, office users and their guests
Spend at least two hours daily welcoming employees at reception or entrances and walking floors to ensure workspaces, conference rooms, pantries and utilities are stocked and maintained
Assistant Facilities Manager job at JLL, Singapore | WorkJio
Own the overall workplace experience day to day, resolving issues end to end and escalating only when safety, cost, scope, policy or leadership decisions are needed
Respond to employee requests and feedback via Jira, Slack, email or other agreed channels with empathy, accuracy and efficiency
Oversee and guide the Workplace Experience Coordinator in daily office operations including mail, shipping and receiving, supplies, snacks, inventory, workspace readiness and service follow-up
Provide operational coverage when the Workplace Experience Coordinator is absent
Support meeting rooms, all-hands spaces and other bookable areas by troubleshooting calendar clashes, room readiness, AV setup and daily reset needs
Set up desks, provision workplace equipment, conduct office tours and provide a memorable onboarding experience for new hires in partnership with Workplace and People teams
Conduct site inspections and assessments to ensure building procedures, service standards and performance measures are maintained
Identify opportunities to improve operational standards, employee experience, efficiency and cost effectiveness
Work closely with the Workplace Experience Coordinator to support and coordinate on-site events, including space booking, room layout, AV setup and takedown, guest greeting, catering, rentals, logistics and post-event reset
Manage event requests, changes and last-minute needs calmly and efficiently while keeping stakeholders informed
Partner with catering, F&B, events and logistics teams to ensure event delivery, food quality, timing and guest experience meet expectations
Support Workplace-led employee programs, office activations, company traditions, celebrations and JAPAC cultural initiatives
Prepare monthly or quarterly event, program and experience reports as required by the Workplace Manager, communicating clearly and concisely in a timely manner
Process high volume emails with accuracy and efficiency
Ensure planned preventative maintenance is performed to site requirements and corre
Requirements
4-7 years minimum prior relevant experience in hospitality, facility/property management, operations and/or knowledge of commercial real estate, preferred
Exceptional customer service skills and professionalism with a passion for hospitality
Ability to manage multiple priorities and deliver results in a fast-paced environment
Highly collaborative with strong interpersonal skills
Apply on the company website
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