Full-timeOperations & management· Posted 13 Jul

Associate, Business Projects

GrabFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

You will join the Singapore Operations team, specifically the Merchant Operations group, which acts as the voice of merchant-partners and works with verticals like GrabFood, GrabMart, GrabPay and DineOut. As a Business Projects Associate, you will be the operational partner to one or more business verticals, turning commercial strategy into scalable operations. This role suits someone who enjoys solving ambiguous business problems, aligning stakeholders and building operational solutions.

What you'll do

Partner with business stakeholders to operationalise strategic projects across existing and emerging verticals
Lead end-to-end delivery of country projects, from problem definition and solution design through implementation, launch and post-launch optimisation
Translate business requirements into operational processes, policies and system enhancements by working with Product, Engineering and Regional Operations teams

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Drive operational readiness for new products and commercial initiatives, ensuring components like merchant onboarding, payments (commissions, billing, payouts, incentives), merchant communications, training and support are established before launch

Design and continuously improve scalable operating models, business processes and support workflows

Analyse operational and business performance to identify opportunities for automation, cost optimisation, process improvements and enhanced merchant experience

Develop business cases and present data-driven recommendations balancing commercial objectives, operational feasibility and customer experience

Manage cross-functional stakeholders and proactively identify delivery risks to ensure initiatives are executed successfully and sustainably

Good to know

You will report to the Lead of Business Projects
FlexWork arrangements such as differentiated hours are available

Requirements

Bachelor's degree in Business, Engineering or a related discipline
At least 3 years of experience in program management, business operations or a similar role in a constantly evolving environment
Project management skills with strong capability in managing multiple concurrent initiatives and influencing cross-functional stakeholders
Logical and structured issue resolution skills, with the ability to synthesise data into actionable recommendations
Comfortable navigating uncertainty and independently driving initiatives with high independence
Proven ability to relay business objectives clearly and manage stakeholders effectively, aligning diverse teams around a common objective

Benefits

Term Life Insurance and comprehensive Medical Insurance
GrabFlex benefits package
Parental and Birthday leave
Love-all-Serve-all (LASA) volunteering leave
Confidential Grabber Assistance Programme
FlexWork arrangements such as differentiated hours

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Associate, Business Projects

About the role

What you'll do

Good to know

Requirements

Benefits

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