Full-timeOperations & management· Posted 25 Aug

Associate, Merchant Enablement

GrabFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

You will join the Singapore Operations team, specifically the Merchant Operations group, which acts as the voice of merchant-partners on the Grab platform. The role focuses on improving the merchant experience after onboarding, especially during the early-life and ongoing lifecycle journey, by designing scalable solutions rather than handling day-to-day support. It suits someone who enjoys diagnosing ambiguous problems, managing projects end-to-end, and collaborating across functions to help merchants become more confident and self-sufficient.

What you'll do

Spot gaps in the post-onboarding and early merchant journey that affect readiness and operational success.
Design and run incubation, training, education, and enablement programmes.
Create scalable resources that help merchants understand and use Grab's platform effectively.

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Analyse merchant feedback, support trends, and operational data to find recurring pain points and root causes.

Improve how merchants access support and self-service solutions with GrabSupport, Product, and Operations teams.

Turn recurring merchant issues into improvements in product, process, content, or programmes.

Support merchant-facing product launches and business initiatives to ensure merchant readiness and adoption.

Bring merchant needs and operational considerations into product and go-to-market planning.

Develop targeted interventions to boost adoption of relevant Grab tools, features, and programmes.

Define and track merchant experience, adoption, and operational metrics to measure impact.

Use performance insights to refine programmes and prioritise further improvements.

Use automation, product enhancements, vendors, and outsourced operations to scale repeatable activities efficiently.

Good to know

FlexWork arrangements such as differentiated hours are available.
Benefits include term life insurance, comprehensive medical insurance, GrabFlex, parental and birthday leave, LASA volunteering leave, and a confidential Grabber Assistance Programme.

Requirements

Bachelor's degree in a relevant discipline
At least 3 years of experience in operations, project/program management, or a similar role
Ability to diagnose ambiguous problems and develop practical solutions
Ability to manage projects end-to-end, from problem identification and solution design through execution and impact measurement
Strong stakeholder management and collaboration skills across cross-functional teams
A strong merchant or customer experience mindset

Benefits

Term Life Insurance
Comprehensive Medical Insurance
GrabFlex benefits package
Parental leave
Birthday leave
Love-all-Serve-all (LASA) volunteering leave

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Associate, Merchant Enablement

About the role

What you'll do

Good to know

Requirements

Benefits

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