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Not stated
Work mode
On-site
Experience
Some experience
About the role
This role sits within A*STAR's Innovation & Enterprise Group, supporting the systems that underpin licensing and research collaboration work. You will join a team handling system administration, data records, user support, compliance checks and operational monitoring. It suits someone meticulous and process-oriented who enjoys keeping data accurate and helping users with enterprise systems.
What you'll do
Troubleshoot and resolve user access and account issues in the CRM system.
Process user account creation, modification and termination requests.
Enter and maintain complex deal records, including multi-RI and multi-collaboration agreements.
Carry out data quality reviews to keep account and customer information accurate and complete.
Assist users with basic system enquiries and coordinate escalation of issues.
Perform data completeness checks for secured license agreements and related records in TTIMS.
Update license status information, including expired agreements and other lifecycle changes.
Process and manage TTIMS user account requests.
Support data updates, corrections, archiving and record deletion according to approved procedures.
Review signed Research Collaboration Agreements to verify key information entered into CRM.
Perform compliance checks on secured RCA records and supporting documentation.
Maintain documentation and records in line with established policies and procedures.
Review executed license agreements and extract financial terms for entry into TTIMS.
Perform compliance checks on secured license agreements for completeness and internal requirements.
Track and monitor license payment milestones and obligations.
Monitor sales reporting requirements and trigger requests to licensees when reports are due.
Follow up on outstanding payments directly with licensees or with Tech-Biz Officers.
Support periodic reporting and operational reviews relating to licensing activities.
Conduct routine checks on the accuracy, completeness and consistency of system records.
Assist with data cleanup and remediation exercises.
Support audit preparation and information verification activities.
Suggest process improvements to enhance data quality and operational efficiency.
Good to know
Based in Singapore.
Exposure to system operations, data quality management, process compliance and stakeholder coordination.
Opportunities to develop practical skills in operations support, reporting and process improvement.
Requirements
Diploma in Business Administration, Information Systems, Data Management, Finance or a related discipline
Strong attention to detail and accuracy in handling data and documentation
Comfortable working with enterprise systems and databases
Good analytical and problem-solving skills
Proficient in Microsoft Office, especially Excel
Ability to manage multiple tasks and meet deadlines
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