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On-site
Experience
Experienced
About the role
This role leads a luxury watch boutique in Singapore, driving sales performance and client relationships while developing the retail team. It suits an experienced retail manager from luxury goods, ideally watches, who is sales-driven and comfortable coaching staff on the floor.
What you'll do
Achieve the boutique's qualitative and quantitative goals by growing the local clientele and meeting or beating sales targets
Track sales targets and KPIs regularly and put action plans in place when results fall short
Generate business creatively and network proactively to uncover new business and client opportunities
Develop, train and motivate the boutique team to hit individual sales goals and grow client relationships
Boutique Manager job at Richemont (Cartier and maisons), Singapore | WorkJio
Lead by example on the selling floor and coach staff on the spot
Drive team development to support succession planning and keep retention high
Hold regular check-ins on associate performance and development, aligned with business strategy, and propose improvement plans
Uphold brand guidelines strictly and make sure the team protects brand equity
Suggest operational and maintenance improvements to management and keep boutique expenses within budget
Deliver exceptional customer service that exceeds client expectations
Report monthly to the Commercial Director on sales, traffic, KPIs, follow-up, missed sales, stock issues, customer service and discounts, and propose corrective actions
Review mystery shopping results with the Commercial Director and boutique team and set corrective action plans
Coach and train the team to deliver the brand's selling ceremony and maintain the highest service standards
Build a positive, optimistic and confident boutique atmosphere and genuine client relationships
Ensure client and prospect data is captured effectively and monitor team progress with coaching where needed
Handle all client requests and concerns efficiently and professionally
Maintain consistent, uncompromising service and presentation standards per brand guidelines
Propose client activations and initiatives that fit boutique opportunities
Work with Marketing and CRM to build and run client engagement programmes for the store
Coordinate with the Communication team on regular events that raise boutique awareness and drive traffic and purchases
Lead, coach, train, motivate and run role plays with a high degree of professionalism
Coach staff on the job and ensure they receive appropriate training to meet sales and KPI targets
Use training programmes to lift individual and team performance
Build positive team relationships by understanding and addressing individual motivation, needs and concerns
Maintain a cohesive, cooperative workplace through daily management and motivational activities
Validate rostering and take a hands-on approach to staffing, time off and overtime
Plan training with the Retail Performance Manager, raise training needs to headquarters and follow up through staff performance
Requirements
At least 10 years' experience in luxury goods retail, preferably luxury watches
Managerial experience in sales and customer service
Strong leadership and ability to build trust and respect with the team
Well organised and able to delegate
Strong client marketing skills
Strong communication skills and able to work across functions, implement projects and manage change
Apply on the company website
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