Loss Prevention Manager

What you'll do

• Help develop and roll out emergency procedures
• Recommend follow-up action when security breaches happen
• Investigate losses of property assets and refer findings to management
• Deploy security staff to monitor and protect property assets
• Follow corporate security safety and security guidelines and procedures
• Complete documentation and report employee accidents and general liability incidents to the Claims Reporting Service
• Carry out periodic patrols of the whole property and parking areas
• Recognise good performance across areas of responsibility
• Handle guest problems and complaints, settle disputes and resolve grievances or conflicts
• Identify and recommend ways to reduce physical hazards and unsafe work practices
• Implement action plans to monitor and control risk
• Keep up to date with local criminal activity that may affect the property
• Maintain required reports and documentation on patrols of the property and parking areas
• Inspect security equipment and make sure it works properly
• Provide ways to get necessary medical attention promptly
• Conduct hourly employee performance appraisals following Standard Operating Procedures
• Identify others' learning needs and develop and teach formal training programmes or classes
• Complete disciplinary procedures and documentation under SOPs and LSOPs and support the Peer Review Process
• Maintain first aid and CPR certifications required for security officers
• Implement local authority requirements for security and safety
• Attend pre- and post-convention and weekly forecast meetings to understand group needs and share key information with security officers
• Celebrate successes by publicly recognising team members' contributions
• Communicate the importance of safety procedures, explain procedure codes, ensure employees understand safety codes, and monitor safety processes and procedures
• Use interpersonal and communication skills to lead, influence and encourage others, advocate sound financial and business decisions, and lead by example with honesty and integrity
• Seek employee feedback, use an open door policy and review employee satisfaction results to address problems or concerns
• Encourage and build mutual trust, respect and cooperation among team members
• Identify others' development needs and coach, mentor or otherwise help them improve their knowledge or skills
• Give guidance and direction to subordinates, including setting performance standards and monitoring performance
• Provide personal assistance, medical attention, emotional support or oth