Full-timeTech & engineering· Posted 17 Aug

PWI Advance Technical Specialist

HPFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Experienced

About the role

This role oversees critical technology areas and customer groups, offering strategic account support while keeping advanced technical skills and industry knowledge current. You would design support solutions, build customer relationships and act as a trusted advisor in service delivery. It suits experienced technical professionals who can contribute to complex projects, help set policies and mentor junior colleagues.

What you'll do

Oversee multiple critical or high-risk technology areas or customer groups, combining technical skill and business insight to create customer-oriented solutions
Deliver strategic account support by maintaining advanced technical and operational ability and staying current with industry changes
Evaluate support plans against business indicators and align them with the organisation's service solutions

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Cultivate and expand relationships with complex, strategic customer accounts to support growth

Act as a trusted advisor and consultant to customers and the organisation on business, technology, industry or application matters

Design and execute support solutions, leading the team's planning, execution and management of comprehensive solutions

Develop and present Value Based Delivery account plans for specific accounts and lead customer expectation management during escalations

Contribute input to operational methods and initiatives that may affect business management strategies in a geographic area

Apply advanced subject matter knowledge, lead and contribute to complex projects, and use independent judgment to resolve business issues and establish policies

Build productive internal and external working relationships and may mentor and guide lower-level employees

Good to know

Full-time schedule with no shift premium
Travel and relocation may be required

Requirements

Four-year or graduate degree in Computer Science, Information Systems or a related discipline, or equivalent work experience or demonstrated competence
Typically 7–10 years of work experience
Preferably experienced with HP products in a customer base, account management, computer customer support, on-site customer support, mission critical or systems work, or a related field

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PWI Advance Technical Specialist

About the role

What you'll do

Good to know

Requirements

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