Full-timeFinance & accounting· Posted 1 Oct

Relationship Service Manager, IB

Standard CharteredFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

You will work alongside Relationship Managers in International Banking to support business growth through consistent service and meaningful client engagement. The role involves handling day-to-day client servicing, transactions, documentation and internal coordination while keeping a seamless client experience and strong risk and control standards. It suits someone with a client-service mindset, good attention to detail and at least a year of relevant experience.

What you'll do

Respond promptly and accurately to client banking queries and requests
Manage account servicing and maintenance activities and resolve account-related matters efficiently
Partner with Relationship Managers and coordinate with internal teams to support client needs and resolve service issues

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Verify and process transactions accurately, promptly and in line with procedures

Ensure all required documentation is complete, accurate and submitted on time

Track and manage client complaints, ensuring timely resolution and follow-up

Participate in service initiatives to improve the overall client experience

Provide administrative support for Branch and Hub operations and assist with client events when required

Maintain risk awareness, including identifying, escalating and mitigating potential fraud, conduct and compliance risks

Protect client information by complying with data privacy, banking secrecy and regulatory requirements

Demonstrate the Bank's values and Code of Conduct while working with stakeholders across Branch, Operations, Product, Business Risk, Operational Risk and Segments

Good to know

Flexible working options based around home and office locations, with flexible working patterns
Time-off includes annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), with minimum global standards for annual and public holiday combined to 30 days minimum
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Wellbeing support through Unmind, development courses, global Employee Assistance Programme, sick leave, mental health first-aiders and self-help toolkits
Continuous learning culture with opportunities to reskill and upskill and access to physical, virtual and digital learning
Some roles use assessments as part of the recruitment process

Requirements

Diploma or Bachelor's degree
At least 1 year of experience in a related field or role
Good knowledge of the financial services industry
Strong client-service mindset and commitment to a positive client experience
Excellent attention to detail and ability to manage documentation and transactions accurately
Clear, professional communication and ability to build strong working relationships

Benefits

Competitive salary and benefits
Core bank funding for retirement savings, medical and life insurance
Flexible and voluntary benefits available in some locations
Annual leave, parental/maternity leave (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days)
Minimum global standards for annual and public holiday combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns

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Standard Chartered

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Relationship Service Manager, IB

About the role

What you'll do

Good to know

Requirements

Benefits

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