Full-timeHotels & hospitality· Posted 21 Sept

Residences Concierge

Marriott InternationalFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

SingaporeSentosa Cove 11 Ocean Way, Singapore 098374

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

You will be the first point of contact for Residence owners and their guests at W Residences Singapore Sentosa, handling requests and coordinating with different departments. This role suits someone who enjoys delivering polished service, staying calm under pressure, and working closely with a team.

What you'll do

Handle owner and guest requests for visitor information, special arrangements or services such as transport, reservations and dry cleaning by arranging them or pointing to suitable providers
Follow up on unusual requests from owners and guests to make sure they are satisfied
Collect and share details about the property and nearby amenities, including events and activities

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Announce visitors and contractors to owners before granting access, and allow entry only to authorised visitors through the key track system

Answer, log and process calls, messages, requests, questions and concerns

Contact the right person or department, such as Engineering, Bell or Housekeeping, to settle any issue

Support owners with reservation services (HRS)

Help schedule the elevator for owner and tenant move-ins and move-outs

Assist with Bell and valet services when owners request their vehicles

Carry out Lobby Ambassador duties and review shift logs and daily memo books, recording relevant details

Good to know

Full-time role
Based at W Residences Singapore Sentosa, Sentosa Cove
Report incidents, accidents, injuries and unsafe conditions to the manager, and complete safety training and certifications
Follow company policies, keep uniform and appearance clean and professional, maintain confidentiality and protect company assets
Welcome owners and guests to company standards, anticipate needs, assist people with disabilities and show genuine appreciation
Communicate clearly and professionally, prepare written documents accurately and answer phones with proper etiquette
Build positive working relationships, support the team and respond to colleagues' concerns
Meet quality assurance expectations
Stand, sit or walk for long periods or an entire shift, and move objects up to 10 pounds without help
Perform other reasonable duties as requested
Uphold The Ritz-Carlton service standards

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience required

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Marriott International

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Residences Concierge

About the role

What you'll do

Good to know

Requirements

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