Full-timeHotels & hospitality· Posted 20 Sept

Senior / Guest Service Executive (Village Cluster)

Far East OrganizationFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

TENapier

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Start: Not stated
Work mode: On-site
Experience: Experienced

About the role

You will be part of the front office team at a hotel residence, delivering warm and efficient service to guests. This role suits someone with a hospitality background who enjoys solving problems and working with people. You will report to the Assistant Manager and help maintain high service standards.

What you'll do

Provide courteous service to guests and handle their complaints, requests and enquiries promptly and tactfully

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Answer telephone calls quickly, within three rings

Carry out cashiering duties following the residence's policies and procedures

Build and maintain good relations with in-house guests, showing a courteous and hospitable attitude

Know the hotel's room types, rates and availability, and spot chances to upsell to improve the guest experience and room revenue

Take ownership of problems and handle guest complaints according to set procedures, reporting to your supervisor for follow-up and submitting glitch reports when needed

Follow guest room security, emergency and fire procedures, and encourage guests to use Safe Deposit boxes (El-Safe) in line with related policies

Learn about hotel facilities, functions, major city attractions and events so you can give guests accurate information

Keep a professional and courteous working relationship with all hotel staff and communicate effectively

Maintain a well-groomed appearance and keep your work area tidy

Good to know

You will work rotating shifts, including weekends and public holidays

Requirements

Minimum Diploma in Hospitality, Tourism or a related field
Prior front office or guest services experience is preferred
Strong communication and problem-solving skills for handling guest enquiries and feedback
Leadership qualities and able to guide and support team members
Well-groomed and professional in appearance and conduct
Willing to work rotating shifts, weekends and public holidays

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Far East Organization

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Senior / Guest Service Executive (Village Cluster)

About the role

What you'll do

Good to know

Requirements

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