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Jobs/Hotels & hospitality

本页由机器翻译，仅供参考。薪资、时间和地址按原文显示。如有出入，以英文原文为准。

全职酒店与款待· 发布于 9月20日

高级 / 宾客服务执行员 (Village Cluster)

Far East Organization来自公司网站

薪资

公司未注明

工作时间

全职工作时间

地点

TENapier

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开始日期: 未注明
工作方式: 现场工作
经验要求: 经验丰富

职位简介

您将成为酒店公寓前厅团队的一员,为宾客提供热情高效的服务。该职位适合有酒店业背景、喜欢解决问题并与他人合作的人。您将向助理经理汇报,并协助维持高服务标准。

您将要做的事情

为宾客提供礼貌的服务,及时且得体地处理他们的投诉、要求和询问
在三声铃响内快速接听电话
按照酒店公寓的政策和程序执行收银职责
与住店宾客建立并维持良好关系,展现礼貌好客的态度
了解酒店的房型、房价和空房情况,并发现升级销售的机会,以提升宾客体验和客房收入
主动承担责任,按照既定程序处理宾客投诉,向主管汇报以便跟进,并在需要时提交问题报告
遵守客房安全、紧急情况和火灾程序,并鼓励宾客按照相关政策使用保险箱 (El-Safe)

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高级 / 宾客服务执行员 (Village Cluster) · Far East Organization · Napier | WorkJio

了解酒店设施、功能、主要城市景点和活动,以便为宾客提供准确信息

与所有酒店员工保持专业礼貌的工作关系,并进行有效沟通

保持仪容整洁,并保持工作区域整洁

须知

您将轮班工作,包括周末和公共假期

职位要求

至少拥有酒店管理、旅游或相关领域的文凭
有前厅或宾客服务经验者优先
具备强大的沟通和解决问题的能力,以处理宾客的询问和反馈
具有领导素质,能够指导和支持团队成员
仪容整洁,举止专业
愿意轮班工作,包括周末和公共假期

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此职位来自 Far East Organization 的官方招聘页面，尚未经 WorkJio 验证。请在公司网站上申请。查看该公司所有职位.

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职位编号 2938·

Far East Organization

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