Full-timeHotels & hospitality· Posted 20 Nov

Senior Housekeeping Supervisor

IHG Hotels & ResortsFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

TEMarine Parade86 East Coast Road, Singapore 428788

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

This role supports the Executive Housekeeper in running the housekeeping department at Hotel Indigo Singapore Katong, covering guest rooms, bathrooms, linens and public areas. It suits an experienced housekeeping professional with supervisory background who is comfortable coordinating with Front Office and Engineering. You will help maintain cleanliness standards, manage stock and equipment, and respond to guest needs.

What you'll do

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Assist with preparing and managing the department's operating budget
Oversee housekeeping standards and procedures for bedroom service, bathroom service, cleaning, linen upkeep and public area cleanliness
Suggest improvements to standards and identify training needs
Plan daily, weekly, monthly and quarterly deep cleaning schedules
Keep up-to-date knowledge of housekeeping systems
Assign rooms and carry out room inspections
Prioritise rooms for arriving guests
Conduct routine checks of public area cleanliness
Coordinate with Front Office on guest and hotel needs
Follow up with Engineering on defects in guest rooms and public areas
Ensure guest laundry is processed and returned on time
Coordinate special projects such as site rooms, pest control, window and carpet cleaning, and room inventories
Anticipate guest needs and deliver responsive service
Manage lost property
Know room types, layouts and facilities thoroughly
Manage storage areas and maintain adequate stock levels
Complete stock takes
Maintain and manage cleaning equipment
Join daily public area walks to spot improvement areas
Lead shift briefings so hotel activities and operational needs are clear
Handle employee grievances

Good to know

Full-time position
Duty meal allowance provided
Birthday off
Medical and dental benefits
Insurance coverage
25-50% F&B discount at restaurants within IHG Singapore Hotels
Special employee rate at all IHG Hotels worldwide
Room to grow opportunities

Requirements

Minimum Diploma or equivalent
At least 3 years' housekeeping experience, preferably in a similar hotel
Supervisory experience or training
Able to speak, read and write English
Proficient in Microsoft Office
Strong communication and customer interaction skills

Benefits

Duty meal allowance
Birthday off
Medical benefits
Dental benefits
Insurance coverage
25-50% F&B discount at IHG Singapore Hotels restaurants

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IHG Hotels & Resorts

Apply on site

Senior Housekeeping Supervisor

About the role

What you'll do

Good to know

Requirements

Benefits

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