ContractOperations & management· Posted 6 Oct

Senior Manager/ Manager, Case Management

Singapore Public ServiceFrom company site

Salary

Not stated by the company

When

6 days of rostered 12-hour shifts (morning/night) per month, may include weekends and Public Holidays

Where

SingaporeBIOPOLIS (HELIOS BUILDING)

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

This role supports vaping case management operations under the Assistant Director, focusing on daily execution, case workflow coordination, and effective processing and resolution. You will work with internal teams and external agencies to maintain operational efficiency and support national anti-vaping efforts. It suits someone with case management or healthcare administration experience who can handle a fast-paced, multi-priority environment.

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What you'll do

Execute daily case management operations including intake, processing, and resolution.
Support case handoff to relevant agencies and coordinate cases through intervention pathways such as mandatory rehabilitation.
Maintain operational workflows and ensure consistent case processing standards.
Assist coordination with agencies like MOE, MINDEF, ICA, MOM, MHA and others for referrals and operational arrangements.
Support liaison with outsource logistics vendors for suspect etomidate vape collection and lab testing coordination.
Facilitate information sharing and maintain working relationships with external partners.
Monitor case progress and keep accurate tracking records for general and etomidate vaping cases.
Help identify and manage edge cases needing specialised attention.
Assist in maintaining performance metrics and operational data for reporting and management oversight.
Support team operations and workflow distribution to meet targets.
Contribute to operational reporting and performance monitoring.
Ensure compliance with procedures and quality standards while supporting process improvements.
Provide administrative support for case management and assist in special projects.
Support training and development for operational staff.
Perform other duties as assigned by the Assistant Director or senior management.

Requirements

Background preferably in healthcare, public health or related field.
Alternatively, minimum 2 to 5 years' relevant experience in case management operations, healthcare administration, or public health programme support roles.
Demonstrated experience in operational workflow execution and case management activities.
Ability to support policy implementation and coordinate with multiple stakeholders.
Experience supporting inter-agency coordination or working with government agencies, statutory boards, or external partners in healthcare or operational contexts.
Strong organisational and communication skills.

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Senior Manager/ Manager, Case Management

About the role

What you'll do

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