ContractOperations & management· Posted 7 Oct

Head of Fleet Management (Contract)

foodpanda (Delivery Hero)From company site

Salary

Not stated by the company

When

To be confirmed

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Experienced

About the role

This role leads the long-term health and growth of foodpanda Singapore's rider network, covering strategy and day-to-day execution. You will sit on the Singapore Logistics leadership team and work with local and regional partners across Logistics, Product, Finance, Legal, Public Affairs and Rider Experience. It suits an experienced operations leader who enjoys fast-paced environments and building scalable systems.

What you'll do

Own rider growth planning and execution, making sure fleet capacity and vehicle mix support business growth
Lead rider acquisition, retention and reactivation strategies
Take ownership of the onboarding journey for new riders, including process, requirements, training, equipment and approval

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Manage the recruitment budget and incentives, improving cost per acquisition

Drive engagement for riders in the funnel, standardising process and improving conversion rates

Monitor market dynamics, competitive trends and fleet health indicators to spot risks and opportunities

Oversee rider reactivations through communications, incentives and testing

Partner cross-functionally to remove rider friction points across the lifecycle

Manage rider support tickets with the functional team to reduce incidents and improve satisfaction through better SOPs and rider education

Oversee support requests at the rider hub and work on the transition to in-app support

Establish and maintain governance frameworks for platform policies, regulatory requirements and operational standards

Partner with Legal, Public Affairs and Operations to manage operational and regulatory risks

Monitor compliance gaps and work with stakeholders on process improvements

Good to know

Full-time contract role based in Singapore

Requirements

Strong leadership skills with experience managing large, diverse teams
Ability to inspire and motivate teams to achieve ambitious goals
7+ years of experience in operations management
Exceptional analytical and problem-solving skills
Ability to use data to drive decision-making and operational improvements
Ability to thrive in a fast-paced, dynamic environment with a strong sense of urgency and adaptability

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foodpanda (Delivery Hero)

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Head of Fleet Management (Contract)

About the role

What you'll do

Good to know

Requirements

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