Full-timeTech & engineering· Posted 23 Sept

Technical Support Executive

Cushman & WakefieldFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore88 Market Street #47-01, Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

This is a customer-facing IT support role based at an office site in Singapore, covering end-user technology services and workplace technology support across Singapore and Southeast Asia. You would report to the Territory Manager and act as a second-line support function, helping staff use technology effectively while keeping service quality and SLA targets on track. It suits an experienced desktop or IT support specialist who wants broader exposure to infrastructure support, service management, user enablement and regional IT operations.

What you'll do

Provide hardware, software, network, mobile device and Microsoft Teams support
Deliver PC break-fix services, conference room and audiovisual support, onboarding and offboarding, and white-glove support for executives

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Support onsite and remote users while keeping business disruption to a minimum

Act as the second-level escalation point from the Service Desk

Manage incidents and requests through ServiceNow or a similar platform

Keep documentation accurate, meet SLA targets and coordinate escalations to specialist teams

Support procurement, asset lifecycle management, inventory tracking and local vendor coordination

Help users acquire and support IT equipment, telecommunications services and mobile devices

Run user training sessions and technology awareness programmes

Promote adoption of new technology solutions and educate users on best practices to cut recurring support issues

Take part in office moves, infrastructure refreshes, software deployments, technology rollouts and testing

Provide Smart Hands support alongside engineering teams, vendors and subject matter experts

Good to know

Full-time role
Based at 88 Market Street #47-01
Reporting to the Territory Manager
Roughly 70–80% technical support and incident resolution, 10–15% asset, vendor and procurement support, and 10–15% technology adoption, training and project support

Requirements

At least 3 years of corporate IT experience
Strong customer service skills
Able to troubleshoot a broad range of workplace technologies
Windows OS and Microsoft 365 administration
Microsoft Teams and VoIP support
Active Directory, Intune and Azure fundamentals

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Cushman & Wakefield

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Technical Support Executive

About the role

What you'll do

Good to know

Requirements

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