Free with a WorkJio account: we compare your profile with this job and show what you already meet.
Share with a friend
Start
Not stated
Work mode
On-site
Experience
Some experience
About the role
You will be the first point of contact for guest issues, liaising with guests and hotels to resolve complaints and inquiries. You will investigate cases, gather information, and coordinate with internal teams and properties to find solutions. You will document all interactions and case outcomes in designated systems. You will also review feedback to spot recurring problems and suggest process improvements to leadership.
Requirements
High school diploma or equivalent
At least 1 year of related work experience, preferably in customer service or service recovery
No supervisory experience required
Apply on the company website
You will leave WorkJio. Never pay a fee or share your Singpass password, OTP or bank log-ins to apply.