Full-timeMarketing & comms· Posted 21 Sept
Assistant Manager / Senior Customer Insights Analyst
Singapore AirlinesFrom company site
Salary
Not stated by the company
When
Full-time hours
Where
Singapore
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- Start
- Not stated
- Work mode
- On-site
- Experience
- Some experience
About the role
You will join the Customer Insights team within the Customer Experience Division, providing research and analysis that helps internal stakeholders make business decisions. The role suits someone analytical and curious who enjoys turning data into clear, actionable findings.
What you'll do
- Uncover insights that support business units, mainly to improve customer experience or grow revenue
- Manage customised research projects end to end, from translating business objectives into research objectives
- Design questionnaires and conduct and manage fieldwork
- Analyse results and prepare reports
- Present research findings clearly and concisely to stakeholders
- Use in-house analysis tools and communicate insights effectively
- Use GenAI-related tools for insights
Good to know
- Based in Singapore
- Familiarity with prompting is an advantage
Requirements
- Bachelor's degree in Business, Economics or a related field
- At least 3 years in market research or customer insights
- Experience with quantitative and qualitative research projects
- Meticulous and detail-oriented
- Able to understand business objectives
- Competent with Microsoft Office tools such as Excel and PowerPoint
Apply on the company website
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Listing ID 6334·
Singapore Airlines
