Full-timeEvents· Posted 2 Oct

Banquet - Operations Executive

Marriott InternationalFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

CCDTPromenadeThe Ritz-Carlton Millenia Singapore, Marina Bay, 7 Raffles Avenue, Singapore 039799

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

This role supports banquet operations at The Ritz-Carlton Millenia Singapore in Marina Bay, keeping service standards high and the team running smoothly. It suits someone with supervisory experience who is comfortable on their feet and enjoys coordinating people and events.

What you'll do

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Lead the team so service stays smooth and guest needs are handled
Check staff grooming and attire, and fix any issues
Handle opening and closing tasks such as setting up supplies, cleaning equipment and areas, and locking doors
Check storage areas for tidiness, organisation and correct stock rotation
Carry out scheduled stock counts and order supplies as needed
Watch dining rooms for seating, service, safety and guest comfort
Raise work orders for maintenance repairs
Help management with hiring, training, scheduling, evaluating, counselling, disciplining and coaching staff
Act as a role model and first point of contact for the fair treatment and open door process
Follow company safety and security rules, report incidents and complete safety training
Keep uniform and appearance clean and professional, protect confidential information and company assets
Welcome guests, anticipate their needs, assist those with disabilities and thank them sincerely
Communicate clearly and professionally, build positive working relationships and support team goals
Keep to quality standards and suggest ways to improve efficiency, productivity, quality, safety or cost savings
Read and check information in different formats, including small print
Inspect tools, equipment and machines for defects
Stand, sit or walk for long periods or a whole shift
Move, lift, carry, push, pull and place objects up to 50 pounds without help
Handle objects of various sizes and weights with fine motor skills and hand-eye coordination
Move through narrow, confined or elevated spaces, and up and down stairs or service ramps
Reach overhead and below the knees, including bending, twisting, pulling and stooping
Photocopy bills from the previous night
Collect CTQ from the executive office
Provide printed food tags for banquet events
Handle taskforce and uniform requisitions
Calculate taskforce expenses daily
Book taxis
Collect BEOs and closing folders, and sort BEOs into the right files
Check in staff daily
Prepare floor plans and signage for events, including enlarged floor plans
Manage booking lists and approve taskforce requisitions
Order weekly meals
Answer phone calls in the banquet office
Pass amended BEOs to operations colleagues
Make sure weekly taskforce bookings are filled as directed by the banquet director
Handle store requisitions in a supervisory capacity
Assist with day-to-day operations in a supervisory capacity
Inspect set-up and back areas for quality
Run monthly taskforce training in a supervisory capacity
Maintain the quality selection process for taskforce in a supervisory capacity
Make sure taskforce groomi

Banquet - Operations Executive

About the role

What you'll do

Requirements

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