Full-timeCustomer service· Posted 22 Sept
Customer Contact Services - Customer Service Officer
Singapore AirlinesFrom company site
Salary
Not stated by the company
When
Full-time hours
Where
Singapore
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- Start
- Not stated
- Work mode
- On-site
- Experience
- Some experience
About the role
Join the Customer Contact Services department, providing reservations support and member services to customers as part of a dynamic team. The role suits someone customer-oriented, comfortable with IT systems and able to stay calm with difficult customer situations. You will receive a month of training in reservations and customer relationship systems.
What you'll do
- Serve customers through voice and non-voice interactions
- Handle inbound and outbound contacts, mainly from PPS customers, across channels such as phone calls, emails, chats and PPS Connect
- Meet Customer Satisfaction (C-SAT) score targets for the financial year against an established scorecard
