Full-timeOperations & management· Posted 30 Sept

Equinix Operations Center (EOC) Specialist

EquinixFrom company site

Salary

Not stated by the company

When

4-day shifts on a rotating 24/7/365 roster

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

You will join the Global Equinix Operations Center, a team that runs around the clock to keep data centre infrastructure secure and available. The role centres on monitoring systems, handling access requests and responding to alarms, and it suits someone detail-oriented who is comfortable working rotating shifts in a team. Prior exposure to data centres, security or monitoring environments is helpful.

What you'll do

Monitor security and infrastructure alarms across data centres on a 24/7/365 basis

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Enter access information into the access control system accurately and on time

Process inbound access requests from customers, carriers and internal sites

Dispatch service requests along with trouble and alarm tickets

Build familiarity with BMS, security access control systems and basic data centre infrastructure

Apply working knowledge of security best practices

Process inbound alerts from essential systems and network elements

Respond promptly to access and CCTV related alarms

Process site maintenance and outage notifications

Identify and resolve or report detected problems, escalating trouble cases and emergencies to leads or management

Assist with basic quality assurance tasks

Good to know

Teams work 4-day shifts on a rotating roster covering 24/7/365 operations
Guidance and support are provided from others
You will follow instructions on departmental projects

Requirements

Strong problem-solving skills and ability to escalate issues when needed
Able to communicate effectively in English for global data centre operations
Familiarity with monitoring systems from data centres or related industries
Willing to commit to a 24/7/365 roster shared across the team
Strong attention to detail and able to handle multiple tasks at once
Good communication and documentation skills

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Equinix Operations Center (EOC) Specialist

About the role

What you'll do

Good to know

Requirements

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