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Not stated
Work mode
On-site
Experience
Some experience
About the role
This role gives strategic leadership across Community Social Services, strengthening organisational capability, service planning, performance management and data-driven decision-making. Reporting to the Head of Community Social Services, you will work with programme leads, finance, quality, digital transformation, researchers and external partners to turn organisational strategy into operational excellence. It suits an experienced analytics and strategy professional who enjoys healthcare and community care settings.
What you'll do
Support the Head of CSS in developing and implementing departmental strategic plans aligned with organisational priorities.
Conduct environmental scanning, market research and policy analysis to identify emerging trends, population needs and opportunities for service innovation.
Manager, Strategy & Data Analytics job at NTUC Health, Singapore | WorkJio
Lead strategic planning for new services, pilot programmes and service expansion initiatives.
Develop business cases, proposals and papers for Senior Management, Board and external funders.
Support funding applications, grant proposals and service commissioning.
Develop strategic dashboards and data insights to support organisational planning and evidence-based decision-making.
Establish governance frameworks to ensure data accuracy, integrity and consistency across CSS programmes.
Standardise data definitions, reporting methodologies and outcome indicators across services.
Develop dashboards and analytical reports to provide actionable insights for strategic planning and service improvement.
Analyse service trends, utilisation patterns and emerging community needs to inform future planning.
Work closely with Quality Management to strengthen service evaluation and continuous quality improvement.
Ensure compliance with PDPA, organisational data governance standards and funder reporting requirements.
Lead digital transformation initiatives to improve operational efficiency and client outcomes.
Drive automation, AI adoption and workflow redesign across CSS programmes.
Evaluate new technologies, digital platforms and system enhancements.
Partner with IT, Digital Office and vendors to implement digital solutions.
Promote a culture of innovation and continuous improvement.
Review operational workflows and business processes to improve efficiency and service quality.
Develop and review policies, standard operating procedures and governance frameworks.
Support programme leads in implementing organisation-wide initiatives and change management.
Identify operational risks and recommend mitigation strategies.
Develop programme evaluation frameworks to measure client, caregiver and service outcomes.
Collaborate with researchers, healthcare partners and academic institutions on evaluation and implementation projects.
Translate research findings and data insights into service improvements and strategic recommendations.
Support implementation science, outcome measurement and evidence-based practice across CSS
Requirements
Bachelor's Degree in Business Management, Business Analytics, Data Science, Healthcare Administration, Health Services Management, Public Health or a related discipline
At least 3 years of relevant experience in strategic planning, business analytics, service development, project management or the healthcare/community care sector
Minimum of 2 years leading projects or strategic initiatives
Strong analytical and critical thinking skills, with the ability to translate complex data into meaningful insights, recommendations and business strategies
Experience in data analytics, dashboard development and data visualisation using platforms such as Power BI, Tableau or equivalent
Working knowledge of SQL, Python, or other data analytics tools will be an advantage
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