Full-timeOperations & management· Posted 22 Sept

Marketplace Assistant Manager (Deliveries)

GrabFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

You will join the regional Deliveries Marketplace team, which coordinates the delivery ecosystem across GrabFood, GrabMart and GrabExpress. The role reports to the Head of Deliveries Marketplace and is based onsite in the Grab office, working closely with Product, Analytics and Country Operations colleagues across Southeast Asia. It suits someone analytical who enjoys fast-paced, data-rich work and wants to shape how deliveries move across the region.

What you'll do

Diagnose marketplace health and performance trends across supply, demand, fulfilment efficiency, service reliability, partner utilisation and unit economics to find root causes and growth opportunities.
Design and evaluate delivery-partner incentive and shift programmes, testing scheme structures to protect platform reliability while sustaining partner earnings and managing operational spend.

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Support dynamic customer pricing and demand-shaping initiatives, balancing competitiveness with healthy order conversion during peak hours and in high-demand zones.

Build measurement frameworks and lead experiment rollouts, working with Analytics and Product teams on A/B tests, marketplace KPIs and turning results into operational actions.

Partner cross-functionally with Country Operations and Product teams to scale successful marketplace mechanisms and keep operations aligned across regional markets.

Use Generative AI and automated tools to speed up research, automate repetitive data querying, synthesise market insights and generate new optimisation ideas.

Good to know

This is an onsite role based in the Grab office.
FlexWork arrangements such as differentiated hours are available.

Requirements

At least 4 years of relevant experience in marketplace analytics, operations strategy, pricing, incentives, management consulting or economic analysis
Experience in ride-hailing, food delivery, logistics or multi-sided platforms is advantageous
Proficiency with SQL and spreadsheet modelling (Excel or Google Sheets) for cleaning, analysing and extracting insights from large datasets
Knowledge of Python or data visualisation tools such as Tableau or PowerBI is a plus
Understanding of supply-and-demand mechanics, elasticity, incentive structures, dynamic pricing or operational optimisation frameworks
Experience breaking down complex, ambiguous business problems, evaluating trade-offs and building data-backed recommendations

Benefits

Term Life Insurance and comprehensive Medical Insurance
GrabFlex benefits package that can be tailored to your needs
Parental leave and Birthday leave
Love-all-Serve-all (LASA) volunteering leave
Confidential Grabber Assistance Programme for you and your loved ones
FlexWork arrangements such as differentiated hours

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Marketplace Assistant Manager (Deliveries)

About the role

What you'll do

Good to know

Requirements

Benefits

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