Full-timeHotels & hospitality· Posted 7 Oct

Residences Concierge

Marriott InternationalFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

NSEWRaffles PlaceRitz-Carlton Residen Singapore, 65 Cairnhill Road, Singapore 048623

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

You will be the main point of contact for Residence owners and their guests at a luxury residential property, handling requests and coordinating with various departments. The role suits someone with a service-oriented mindset who enjoys interacting with people and managing multiple tasks in a fast-paced environment.

What you'll do

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Respond to requests for visitor information, special arrangements, or services such as transportation, reservations, and dry cleaning by making arrangements or identifying providers.
Handle special requests from owners and guests with unique needs and follow up to ensure satisfaction.
Provide information about the property and surrounding area amenities, including special events and activities.
Announce visitors and contractors to owners before allowing access, and permit entry only to authorized visitors using the key track system.
Answer, record, and process all calls, messages, requests, questions, or concerns.
Contact appropriate individuals or departments (e.g., Engineer, Bellperson, Housekeeping) to resolve issues.
Assist with owners' reservation services (HRS).
Help schedule the elevator for move-in/out for owners and tenants.
Assist with Bell/valet services when owners request their vehicles.
Perform Lobby Ambassador tasks.
Review shift logs and daily memo books, and document pertinent information in logbooks.
Report incidents, accidents, injuries, and unsafe work conditions to the manager, and complete safety training and certifications.
Follow company policies and procedures, maintain a clean and professional appearance, keep proprietary information confidential, and protect company assets.
Welcome and acknowledge owners and guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation.
Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones with proper etiquette.
Develop and maintain positive working relationships, support the team to reach common goals, and listen and respond appropriately to colleagues' concerns.
Comply with quality assurance expectations and standards.
Stand, sit, or walk for extended periods or for an entire shift.
Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Perform other reasonable job duties as requested.
Adhere to the highest standards of service excellence.

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Residences Concierge

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