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Full-time Hotels & hospitality · Posted 30 Sept
Rooms Controller M Marriott International From company site
Salary
Not stated by the company
Where
Singapore 21 Ocean Way, Singapore 098374
Start Not stated
Work mode On-site
Experience Some experience About the role This role supports the front office team at W Singapore – Sentosa Cove, handling room assignments, guest arrivals and departures, and billing accuracy. It suits someone with a hospitality mindset who enjoys guest contact and behind-the-scenes coordination.
What you'll do Assign rooms based on guest requests and preferences where possible Pre-register selected guests and prepare key packets Organise and coordinate check-in and pre-registration for arriving groups Review and track requests for room or check-out changes, and update relevant staff Confirm reservations and cancellations Check out-of-order rooms each day Know someone for this? Share it
Rooms Controller job at Marriott International, Singapore | WorkJio
Make sure rates match market codes and record any exceptions
Verify and adjust guest billing
File guest paperwork and documentation
Process guest check-ins and check-outs, activate room keys, and secure valid payment
Identify over-commitments and perform duplicate reservation checks
Block rooms and run daily reports
Follow up with guests to ensure requests and problems are resolved
Receive, record, and pass on messages accurately
Follow company policies, keep uniform and appearance clean and professional, maintain confidentiality, and protect company assets
Welcome guests to company standards, anticipate their needs, assist those with disabilities, and thank them sincerely
Communicate clearly and professionally, prepare written documents, and answer phones with proper etiquette
Coordinate tasks with other departments and act as a departmental role model
Build positive working relationships and support the team in reaching common goals
Meet quality assurance standards
Stand, sit, or walk for long periods
Use computers and POS systems to enter and find information
Move, lift, carry, push, pull, and place objects up to 10 pounds without help
Carry out other reasonable duties as requested by supervisors Good to know Full-time position Based at W Singapore – Sentosa Cove, 21 Ocean Way Requirements High school diploma or G.E.D. equivalent Less than 1 year of related work experience No supervisory experience required No license or certification required Apply on the company website
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Open application Listed from Marriott International’s own careers page and not yet verified by WorkJio. You apply on the company’s site. See all their roles .
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Listing ID 3009 · Report this listing