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Start
Not stated
Work mode
On-site
Experience
Some experience
About the role
This role sits with the sales team at InterContinental Singapore Robertson Quay, a hotel on Nanson Road. You will grow business and revenue by managing client relationships and supporting sales strategies. It suits someone with hotel sales or catering and event services experience who is comfortable working with corporate accounts and internal departments.
What you'll do
Build and strengthen ties with existing and new customers to secure future bookings, through daily sales calls, entertainment, FAM trips and trade shows
Meet and exceed financial targets with guidance from the Director of Sales
Develop community relationships to grow the customer base and sales opportunities
Manage and develop relationships with key internal and external stakeholders
Understand the market, including competitor strengths and weaknesses, economic trends, and supply and demand
Support the service and relationship strategy to drive customer loyalty through excellent service at each customer touchpoint
Build key relationships with corporate accounts and increase share of those accounts
Identify new business opportunities to meet personal and location revenue goals
Interact with guests to gather feedback on product quality and service levels
Execute and support the company's customer service standards
Highlight guest satisfaction in departmental meetings and focus on continuous improvement
Promote teamwork and quality service through daily communication, briefings and coordination with other departments
Develop and maintain good relationships with local officials, community groups and companies to promote new business and increase hotel sales
Perform other duties as assigned
Good to know
May be required to work nights, weekends and/or holidays
Ability to travel for workshops, specialised training and/or certifications
Competitive salary and a comprehensive benefits package, including room and dining discounts, training opportunities and support for ongoing career development
Part of the global IHG family
Requirements
Bachelor's degree or Diploma in Sales & Marketing, Hotel Management, Business Administration or related field preferred
3+ years hotel management experience
Catering and event services experience preferred
Fluent English
Strong communication skills for interacting with customers, employees and third parties
Understanding of microeconomics as it applies to hotel business
Benefits
Competitive salary
Comprehensive benefits package
Generous room and dining discounts
Exceptional training opportunities
Strong support for ongoing career development
Apply on the company website
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