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On-site
Experience
Some experience
About the role
You will join the In-Service Operations team within Group HR Shared Services, supporting HR operations and employee lifecycle services across NHG institutions. This role suits someone with a customer-focused approach who enjoys transactional HR work and wants to develop functional knowledge in assigned service areas. You will help deliver efficient, accurate and employee-centric HR services while ensuring compliance with organisational policies and regulatory requirements.
Associate Executive job at NHG Health, Novena | WorkJio
Serve as the first point of contact for HR Shared Services enquiries from employees, Reporting Officers, HR Business Partners and external stakeholders
Administer employee lifecycle services such as leave administration, employee data management, contract administration and employment certifications
Process HR-related transactions and documentation accurately and within established service standards
Maintain and update employee records, documentation and HR systems to ensure data integrity, accuracy and compliance
Liaise with statutory agencies and regulatory authorities on work pass applications, renewals and cancellations, and other employment-related matters
Monitor and ensure adherence to Service Level Agreements, Key Performance Indicators and operational targets
Deliver HR services in compliance with NHG policies, employment legislation and regulatory requirements
Build and maintain effective working relationships with employees, Reporting Officers, HR Business Partners and external agencies
Provide guidance on HR Shared Services processes, policies and procedures to internal and external stakeholders
Manage and resolve enquiries and service issues promptly and professionally, escalating complex cases where necessary
Support on-site duties and employee-facing activities when required
Contribute to a positive employee experience through responsive and customer-centric service delivery
Develop functional knowledge in assigned HRSS service areas and apply established policies and procedures accurately
Participate in knowledge sharing and cross-training activities within the team
Support the resolution of complex transactions and exception cases in consultation with supervisors
Actively participate in process improvement, standardisation and automation initiatives to enhance operational efficiency and service quality
Identify opportunities to streamline workflows, strengthen controls and improve stakeholder experience
Collaborate with HR Centres of Excellence, HR Business Partners and other HR teams to enhance end-to-end service delivery
Support organisational changes, system enhancements and transformation initiatives introduced within HR Shared Services
Assist in special HR projects and initiatives as assigned
Perform any other duties assigned by Management that are reasonable and necessary for the effective operation of the department
Good to know
Location: 1 Mandalay Road Singapore 308205
Reports To: Senior
Requirements
Diploma in Human Resource Management, Business Administration or related discipline
Preferably 2-4 years of relevant experience in HR Operations, HR Shared Services, employee lifecycle administration or customer service environments
Experience in healthcare HR operations, onboarding administration, work pass processing or licensure administration will be advantageous
Experience supporting high-volume transactional operations will be an advantage
Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint and Outlook
Experience with SAP SuccessFactors or other HR systems will be advantageous
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