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Not stated
Work mode
On-site
Experience
Some experience
About the role
You will manage the planning and delivery of property events, working closely with the sales team, other hotel departments and the customer from the pre-event stage through to post-event follow-up. The role sits within a hotel events team and suits someone with a few years of event management experience who is comfortable coordinating multiple stakeholders and handling groups of moderate size.
What you'll do
Prepare event documentation and keep events running smoothly by following set procedures and working with colleagues
Greet the customer during the event and hand over to the Event Operations team for execution
Check billing accuracy and review bills with clients before the final bill is processed
Manage group room blocks and meeting space for assigned groups
Spot operational issues for your groups and work with property staff and the customer to resolve them or find alternatives
Apply judgement to bring current event management and design trends into the work
Act as the link between the field salesperson and the customer throughout the event process
Take part in customer site inspections and support the sales process when needed
Gather feedback from property departments to improve the event planner experience
Deliver strong customer service and encourage colleagues to do the same
Communicate event details verbally and in writing to the customer and property operations
Stay visible and available to the customer throughout the process
Oversee the customer experience from file turnover to post-event handback to sales
Follow up with the customer after the event
Handle guest problems and complaints
Run formal pre-event and post-event meetings for assigned groups
Facilitate other meetings such as Banquet Event Order meetings and block reviews
Support the sales process and revenue forecasting for customer groups
Up-sell products and services during the event process
Forecast group sleeping rooms and event revenue including catering and audio visual
Review comment cards and guest satisfaction results with employees
Observe employee service behaviours and give feedback to individuals and managers
Help develop and implement corrective action plans
Perform other duties as assigned
Good to know
Full time position
Based at W Singapore - Sentosa Cove, 21 Ocean Way, Singapore 098374
Requirements
2-3 years of experience in event management or a related professional area, or a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or a related major plus at least 1 year of event management or related experience
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