Full-timeAdmin & office· Posted 1 Oct

Helpdesk Admin

JLLFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

Apply on company site

How well do you match? Check in 10 seconds →

Free with a WorkJio account: we compare your profile with this job and show what you already meet.

Share with a friend

Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

This role supports workplace operations by handling frontline helpdesk services alongside security administration duties. You will report to the Workplace Experience Manager and work on-site with a client security team, coordinating across departments. It suits someone organised, discreet and comfortable juggling requests in a fast-moving office environment.

What you'll do

Act as the main point of contact for workplace service requests by phone, email and in person
Record every request with full details such as requestor information, issue description, location and urgency
Give each request a unique tracking number for monitoring and follow-up
Sort and prioritise requests by nature, severity and business impact
Track ticket status and give requestors proactive updates on progress
Chase outstanding requests so they close on time and clients stay satisfied

Know someone for this? Share it

WhatsApp Telegram Facebook LinkedIn

Keep detailed records of all requests in the helpdesk management system

Produce regular reports on ticket volume, response times, resolution rates and repeat issues

Process employee security access requests according to client company policies

Issue new access badges, including photo capture, card programming and system registration

Collect and deactivate badges from departing employees or contractors

Keep accurate records of badge issuance, retrieval and access level changes

Coordinate visitor security clearance with HR, Security and other departments

Pre-register expected visitors and prepare temporary access credentials ahead of time

Monitor visitor logs and make sure everyone signs in and out properly

Work with building security teams on access problems, incidents and emergency procedures

Maintain organised filing for service records, security documentation and compliance logs

Support workplace events by handling security access needs and visitor logistics

Good to know

This is a full-time, on-site role based in Singapore

Requirements

Nitec, Higher Nitec or Diploma in Hotel & Hospitality Management, Facilities Management or a related field
At least 2 years of experience in office coordination, helpdesk, administration, facilities or workplace operations
Comfortable using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
Experience with helpdesk ticketing systems such as ServiceNow or Jira Service Desk
Familiarity with access control systems and visitor management software
Able to solve problems and think critically under pressure

Apply on the company website

You will leave WorkJio. Never pay a fee or share your Singpass password, OTP or bank log-ins to apply.

Open application

Listed from JLL’s own careers page and not yet verified by WorkJio. You apply on the company’s site. See all their roles.

Is this your company? Roles that show a salary rank higher on WorkJio. Claim or remove this listing

Helpdesk Admin

About the role

What you'll do

Good to know

Requirements

More jobs like this

Executive / Senior Executive / Assistant Manager (APT Function)

Senior Associate / Associate, Research Office

Senior Admin Associate, Research Administration Support, AI in Drug Discovery (AIDD)

Associate Executive, Clinical Operations (Medicine)

Procurement & Office Administration Executive, Mandai Nature

Corporate Receptionist