Full-timeOperations & management· Posted 18 Sept

Manager, Operational Excellence & Quality (Secure Logistic Services)

CertisFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Experienced

About the role

Certis Secure Logistics Services is hiring a transformation leader to drive continuous improvement, operational excellence and quality across its logistics and security operations. You will work with teams across the business to find opportunities, solve complex problems and deliver change that improves performance and customer outcomes. This role suits someone with a strong process improvement background who enjoys coaching others and turning data into action.

What you'll do

Identify and resolve inefficiencies, bottlenecks and operational pain points before they escalate, improving productivity, service quality, cost efficiency and customer experience.

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Own and strengthen the Quality Management System, ensuring compliance with regulatory requirements, internal policies and ISO frameworks, and promote a culture of operational excellence.

Lead investigations into operational incidents, customer complaints and process failures, find root causes, implement corrective actions and prevent recurrence.

Develop dashboards, KPIs and management reports to track operational performance, project progress, productivity improvements and business risks, and translate data into actionable insights.

Lead Lean Six Sigma, Operational Excellence and continuous improvement initiatives, designing and implementing sustainable solutions with measurable business impact.

Provide transformation assurance across strategic initiatives through effective governance, risk management, benefit tracking, operational readiness and adoption into business-as-usual operations.

Coach managers and frontline teams on Operational Excellence, Lean Six Sigma, root cause analysis and structured problem-solving methodologies to build long-term organisational capability.

Good to know

Based in Singapore.
Competitive remuneration package with performance-based incentives and eligibility for annual bonuses.
Comprehensive medical and dental coverage, wellness initiatives and mental health support.
Diverse career pathways and investment in your growth.

Requirements

Degree in Engineering, Operations Management, Business Analytics, Quality Management or a related discipline, or equivalent relevant experience
5 years of relevant experience in Operational Excellence, Process Improvement or Continuous Improvement
Proven experience leading cross-functional improvement or transformation initiatives with measurable productivity, cost-saving or operational benefits
Strong analytical, problem-solving and data-driven decision-making skills, including root cause analysis and corrective action management
Strong stakeholder management, project leadership and change management capabilities
Lean Six Sigma Green Belt or Black Belt certification is preferred

Benefits

Purpose-driven, values-led workplace with a culture of collaboration, respect and continuous growth
Competitive remuneration package with performance-based incentives and eligibility for annual bonuses
Comprehensive medical and dental coverage
Holistic wellness initiatives and dedicated mental health support

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Manager, Operational Excellence & Quality (Secure Logistic Services)

About the role

What you'll do

Good to know

Requirements

Benefits

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