Provide excellent customer service to guests at onsite ticketing counters and self-service kiosks. Handle walk-up ticket sales and enquiries, and process transactions quickly and accurately using a computer-based ticketing system. Perform cashiering duties including payments by cash, credit card, room charge and vouchers. Carry out daily opening, closing and reconciliation of sales through the self-service kiosks. Redeem tickets for Club Members based on their privileges and guide ticketing casual staff. Resolve incidents or record and escalate them to the Supervisor when needed.