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Start
Not stated
Work mode
On-site
Experience
Some experience
About the role
Guest Services Executive handles front office duties across Front Desk, Executive Lounge and Concierge. You will assist guests with check-in and check-out, cashiering, room assignment and VIP arrivals. The role involves recommending tourist attractions, managing guest emails and feedback, and coordinating with Housekeeping on room status. You will also prepare VIP amenities, follow cash handling and privacy policies, and guide Guest Services Officers. Other duties include maintaining front office cleanliness and attending briefings or training.
Requirements
Excellent communication and interpersonal skills
Excellent customer service skills
Able to thrive in a dynamic and fast-paced environment
Strong analytical and problem-solving skills
Strong operational leadership with a business mindset
Fluent in spoken and written English
Benefits
Centralised location, walking distance from City Hall MRT