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Not stated
Work mode
On-site
Experience
Some experience
About the role
Visa is hiring a Systems Engineer for its Global Endpoint Operations team, which manages the endpoint systems connecting clients worldwide to the VisaNet network for transaction processing, clearing and settlement. The role covers the full endpoint lifecycle, from project setup and system installation through to operational support and disconnection, and involves working with global clients, vendors and internal teams. It suits someone with IT operations or delivery experience, or a strong fresh graduate, who is comfortable with Linux administration and project coordination.
What you'll do
Provide project management, technical advice and support to client institutions and processors
Coordinate projects and keep task documentation properly updated
Use generative AI tools to automate and speed up day-to-day work
Write implementation scripts for vendor field engineers and support teams to install and activate systems
Install Linux systems remotely with help from on-site vendor engineers
Work with global support groups, clients and vendors to resolve system problems quickly
Manage customer satisfaction, commitments and escalations to high service levels
Ensure deployments follow Visa security guidelines and report any non-compliance
Communicate and collaborate with teammates across different cultures and time zones
Take part in an on-call rotation supporting multiple systems outside office hours
Work evenings and weekends when needed
Prepare weekly reporting for CMDB and BASE II records
Act as Change and ServiceNow Coordinator, keeping incidents and changes compliant with ITIL and ServiceNow rules
Act as Inventory Record Coordinator, keeping inventory updates accurate and timely
Work with leaders to drive improvements, team efficiency and technical knowledge
Good to know
At least 3 days per week in the office, with exact days confirmed by the hiring manager
On-call rotation and evening or weekend work as needed
Requirements
Bachelor's degree, or 3+ years of relevant work experience
1 year of IT operations and delivery experience, or a fresh graduate who performs well in the interview and technical test
Experience with Linux system administration tasks
Foundational project management skills
ITIL Foundation certification
Familiarity with generative AI tools such as M365 Copilot, Claude Code or Codex for automating tasks
Apply on the company website
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