Oversee daily Front Office operations and ensure high standards of hospitality and service. Manage the guest journey from pre-arrival to post-departure, including monitoring bookings and preparing rooms before check-in. Handle guest incidents, resolve problems and represent the hotel in the absence of senior management. Work closely with Front Office, F&B and Housekeeping teams to deliver seamless service. Drive the ALL Loyalty Programme for new registrations.
Requirements
Diploma, preferably in hospitality or a related field
Minimum 3 years' relevant experience, with at least 1 year at managerial level
Excellent communication and written skills in English and ability to communicate in a second language
Knowledge of Opera (PMS) and POS
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