You will lead daily briefings and make sure important information reaches the team. You will supervise staff to maintain high service quality and department standards. You will work with the Front Office Manager on guest services and hotel operations, and log all guest issues. You will handle guest needs and complaints, manage full-house and overbooking situations, and make calm decisions during emergencies.
Requirements
At least 2 years of experience in a similar capacity
Sound knowledge of Hotel PMS
Excellent customer service skills
Able to thrive in a dynamic and fast-paced environment
Strong analytical and problem-solving skills
Benefits
Centralised location, walking distance from City Hall MRT