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Not stated
Work mode
On-site
Experience
Experienced
About the role
You will manage soft services facilities operations for a tech workplace, acting as the main point of contact for day-to-day activities through the enterprise ticketing system. You will hold vendors to their service level agreements and timelines, track requests to timely closure, and monitor ticketing KPIs. You will translate strategic objectives into operational deliverables, analyse data to drive corrective and continuous improvement works, and support special site projects. You will also manage stakeholder relationships, site reporting, vendor contracts and budgets, and ensure compliance with fire, health and occupational safety regulations.
Requirements
At least 5 years of facilities management experience in a multinational environment
Experience in soft services vendor management, budgeting, spend management and sourcing
Experience with workplace ticketing and facilities management systems
Knowledge of local occupational health and safety requirements
Experience in client reporting, data analysis and operational reports
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