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Front Desk Manager (Hilton Singapore Orchard)

Hilton

TEOrchard Boulevard

Full-timeFrom company siteSalary not stated · Hotels & hospitality · 30+ days ago

Assistant Manager, Front Office (Hilton Singapore Orchard)

Hilton

TEOrchard Boulevard

Full-timeFrom company siteSalary not stated · Hotels & hospitality · 30+ days ago

Chef de Partie (Hilton Singapore Orchard)

Hilton

TEOrchard Boulevard

Full-timeFrom company siteSalary not stated · F&B · 30+ days ago

Chef de Partie, Pastry (Hilton Singapore Orchard)

Hilton

NSSomerset

Full-timeFrom company siteSalary not stated · F&B · 30+ days ago

Chef de Partie, Production Kitchen (Commissary) - The Singapore EDITION

Marriott International

TEOrchard Boulevard

Full-timeFrom company siteSalary not stated · F&B · 5d ago

Front Desk Guest Service Executive - Conrad Singapore Orchard

Hilton

TEOrchard Boulevard

Full-timeFrom company siteSalary not stated · Hotels & hospitality · 1w ago

Banquet Operations Manager - Conrad Singapore Orchard

Hilton

TEOrchard Boulevard

Full-timeFrom company siteSalary not stated · Hotels & hospitality · 1w ago

Reservations Executive (Hilton Singapore Orchard)

Hilton

NSSomerset

Full-timeFrom company siteSalary not stated · Hotels & hospitality · 30+ days ago

Housekeeping Supervisor - The Singapore EDITION

Marriott International

TEOrchard Boulevard

Full-timeFrom company siteSalary not stated · Hotels & hospitality · 30+ days ago

Senior Guest Service Assistant, Bell Desk (Orchard Cluster)

Far East Organization

Orchard

Full-timeFrom company siteNo degree neededSalary not stated · Hotels & hospitality · 3w ago

Security Manager - voco Orchard Singapore

IHG Hotels & Resorts

NSTEOrchard

Full-timeFrom company siteSalary not stated · Operations & management · 30+ days ago

Assistant Restaurant Manager / Team Leader (Jiang-Nan Chun Restaurant)

Four Seasons Hotel Singapore

TEOrchard BoulevardRotating split shifts, including weekends and public holidays

Full-timeFrom company siteSalary not stated · F&B · 30+ days ago

Tax Manager (Far East Orchard)

Far East Organization

NSTEOrchard

Full-timeFrom company siteSalary not stated · Finance & accounting · 1w ago

Business Development Manager (Corporate) - voco Orchard Singapore

IHG Hotels & Resorts

TEOrchard Boulevard

Full-timeFrom company siteSalary not stated · Sales & promoters · 30+ days ago

Assistant Manager, Corporate Secretariat (Far East Orchard)

Far East Organization

NSTEOrchard

Full-timeFrom company siteSalary not stated · Admin & office · 3w ago

Mixologist (Hilton Singapore Orchard)

Hilton

NSSomerset

Full-timeFrom company siteSalary not stated · F&B · 30+ days ago

Technician - voco Orchard Singapore

IHG Hotels & Resorts

TEOrchard Boulevard

Full-timeFrom company siteNo degree neededSalary not stated · Operations & management · 30+ days ago

Full-timeHotels & hospitality· Posted 16 Jun

Front Desk Manager (Hilton Singapore Orchard)

HiltonFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

TEOrchard Boulevard

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Start: Not stated
Work mode: On-site
Experience: Experienced

About the role

You will lead the Front Desk team at a luxury hotel, making sure every arrival and departure runs smoothly and guests leave with a strong impression. The role suits an experienced front office professional who enjoys coaching a service-driven team and solving problems on the spot.

What you'll do

Run day-to-day Front Office operations so guest arrivals and departures meet hotel standards
Keep Front Desk procedures, service rituals and SOPs in place and review them regularly
Coach and mentor team members, run on-the-job training and keep the team motivated towards department goals
Build a positive, professional and service-focused working culture
Hold regular briefings on service standards, brand values and hotel best practices
Keep a visible presence in the lobby and engage guests to resolve issues and improve their experience
Manage last-minute changes such as overbooking, early arrivals and late departures
Listen to and understand requests, issues and situations from guests and team members
Handle complaints quickly, take action and follow up to confirm the guest is satisfied
Share ideas and suggestions for improvements and bring creativity to service and guest care
Promote the Hilton Honors programme and make sure existing members receive their benefits and personal service
Identify skill gaps and develop targeted training plans with Learning & Development
Monitor guest feedback, online reviews and post-stay surveys and turn insights into service improvements
Enter guest profiles and information into the hotel system accurately and on time
Coordinate with Reservations, Commercial, Housekeeping, F&B and Finance
Keep the Manager on Duty informed of operational issues
Follow the hotel's demand-based pricing strategy and maintain rate integrity
Follow the company credit policy when handling cash, credit cards, city ledgers, LPO and third-party payments
Carry out other reasonable duties as assigned

Good to know

Full time role at Hilton Singapore Orchard

Requirements

Able to read, write, speak and understand English well enough to communicate with guests and colleagues
Able to handle internal and external guests, including situations needing patience, tact and diplomacy to de-escalate and resolve conflict
Good interpersonal skills to deliver guest satisfaction
Strong mathematical comprehension for hotel operations numbers
Able to work under pressure during busy periods
5 to 7 years of related working experience preferred

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Listing ID 3340·

77 full-time jobs

Job listings

Front Desk Manager (Hilton Singapore Orchard)

Assistant Manager, Front Office (Hilton Singapore Orchard)

Chef de Partie (Hilton Singapore Orchard)

Chef de Partie, Pastry (Hilton Singapore Orchard)

Chef de Partie, Production Kitchen (Commissary) - The Singapore EDITION

Front Desk Guest Service Executive - Conrad Singapore Orchard

Banquet Operations Manager - Conrad Singapore Orchard

Reservations Executive (Hilton Singapore Orchard)

Housekeeping Supervisor - The Singapore EDITION

Senior Guest Service Assistant, Bell Desk (Orchard Cluster)

Security Manager - voco Orchard Singapore

Assistant Restaurant Manager / Team Leader (Jiang-Nan Chun Restaurant)

Tax Manager (Far East Orchard)

Business Development Manager (Corporate) - voco Orchard Singapore

Assistant Manager, Corporate Secretariat (Far East Orchard)

Mixologist (Hilton Singapore Orchard)

Technician - voco Orchard Singapore

Front Desk Manager (Hilton Singapore Orchard)

About the role

What you'll do

Good to know

Requirements