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Senior/ Night Duty Manager (Oasia Cluster)

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Full-timeHotels & hospitality· Posted 11 Sept

Senior/ Night Duty Manager (Oasia Cluster)

Far East OrganizationFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

This role oversees the daily operations of the Front Office and other operational areas within the Oasia Cluster, making sure everything runs smoothly and guests receive the expected standard of service. It suits an experienced hotel front office or supervisory professional who is comfortable leading a team and handling guest issues during night hours.

What you'll do

Ensure the hotel operates efficiently and profitably
Supervise Front Office sections including reception, cashier, telephone, reservations and baggage services
Monitor staff conduct and performance and maintain a positive image with guests
Deliver prompt and courteous guest service and resolve complaints with tact
Assist with guest check-ins and check-outs
Inspect VIP rooms before arrival, escort VIPs and ensure amenities are provided
Inform relevant departments of VIP arrivals
Check the logbook at the start of each shift and follow up on messages
Issue keys only to authorized personnel
Handle correspondence on enquiries, reservations and complaints
Monitor housekeeping discrepancy reports and take corrective action
Manage security matters such as guest incident or theft reports and conduct issues
Maintain the cash float according to expected occupancy
Authorize rate and room changes, paid outs, cash advances and cheque acceptance per credit policies
Plan, organize and conduct on-the-job training for reception staff
Monitor room inventory to maximize utilization and revenue
Work with Sales to optimize revenue and occupancy from group allotments
Take charge of evacuating staff and guests during a fire when the Safety & Fire Manager is absent
Attend CERT training as required by law

Good to know

Rotating shifts, weekends and public holidays are required

Requirements

Minimum Diploma in Hospitality, Tourism or a related field
At least 2–3 years of Front Office or supervisory experience in the hotel industry
Proficient in Opera PMS or other hotel management systems
Hospitality certifications such as CERT, service excellence, leadership or operations are an advantage
Strong leadership, communication and problem-solving skills
Service-oriented and able to handle guest feedback and operational issues

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Listing ID 2909·

5103 jobs

Job listings

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About the role

What you'll do

Good to know

Requirements